Storage Wembley Park Terms and Conditions

These Terms and Conditions set out the basis on which Storage Wembley Park supplies storage and related services, including collection, delivery and removal services, to consumers and business customers in the United Kingdom. By making a booking, using our facilities, or instructing us to handle your goods, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the person, firm or company who requests or receives services from Storage Wembley Park.

Services means storage, collection, delivery, removal, handling, packing, unpacking and any associated services provided by Storage Wembley Park.

Goods means any items, belongings, furniture, equipment or other property entrusted to Storage Wembley Park for storage, movement or handling.

Contract means the agreement between Storage Wembley Park and the Customer for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

Storage Wembley Park provides secure storage facilities and may also offer associated removal, collection and delivery services to and from the storage site or other locations as agreed. The exact scope of the Services, including dates, locations, estimated duration and price, will be set out in our booking confirmation or written quotation.

We reserve the right to refuse any order or request for Services at our discretion where it would be unsafe, unlawful, impractical or outside the reasonable capacity of our team, vehicles or storage facilities.

3. Booking Process

3.1 Initial enquiry and quotation

Customers may request quotations for storage and removal services by providing accurate details of the Goods, access conditions, addresses, dates and any special requirements. Quotations are based on the information supplied and are subject to revision if that information proves to be inaccurate or incomplete.

Unless expressly stated otherwise, all quotations are estimates only and do not constitute a binding offer. We may adjust the final charges if the volume of Goods, access conditions, timings or other circumstances differ from those described when the quotation was provided.

3.2 Confirming a booking

A booking is only confirmed when we issue a written or electronic confirmation setting out the agreed Services, date or dates, and applicable charges, and when any required deposit or advance payment has been received in cleared funds. By confirming a booking, you warrant that you have authority to enter into the Contract and to arrange for the storage or movement of the Goods.

3.3 Changes to bookings

If you wish to change the date, time, scope or location of the Services after a booking has been confirmed, you must notify us as soon as reasonably possible. Changes are subject to availability and may result in additional charges. We are not obliged to accommodate any requested changes and may treat substantial changes as a cancellation and new booking.

4. Access and Customer Responsibilities

4.1 Access on service days

You are responsible for providing safe and reasonable access to the premises at the agreed times for collection and delivery. This includes arranging parking, obtaining permits where necessary, and ensuring that entrances, lifts and stairways are usable. Delays caused by inadequate access may result in additional time-based charges.

4.2 Packing and preparation of Goods

Unless agreed as part of the Services, you are responsible for packing and securing the Goods in a manner suitable for transport and storage. Fragile or high-value items must be appropriately protected. We are not liable for damage resulting from inadequate or improper packing carried out by the Customer or a third party instructed by the Customer.

4.3 Prohibited and restricted items

You must not store or request that we transport any of the following items:

Perishable goods, live animals, plants or any living organisms.

Explosives, weapons, ammunition or similar dangerous items.

Flammable, chemical, toxic, corrosive or hazardous materials, including gas cylinders, paints and solvents, unless expressly agreed in writing and permitted by applicable regulations.

Illegal items or goods obtained unlawfully.

Cash, precious metals, jewellery, important documents, data media or items of exceptional value, unless expressly agreed in writing and appropriately insured.

If prohibited or unsafe items are discovered, we may remove, dispose of or surrender them to the relevant authorities without notice and without liability, and you will be responsible for all associated costs and any resulting loss or damage.

5. Payments and Charges

5.1 Pricing

Prices for Services will be set out in our quotation or booking confirmation. Storage charges are usually calculated on a periodic basis and removal or transport services may be charged by the hour, fixed fee, or according to volume and distance, as specified in writing.

All charges are stated exclusive of any applicable taxes unless otherwise indicated. Any taxes or duties imposed by law will be added to your invoice at the prevailing rate.

5.2 Payment terms

Unless otherwise agreed, deposits or advance payments must be made at the time of booking and the balance of any removal or transport charges must be paid on or before the day the Services are provided. Storage charges are normally payable in advance for each billing period.

We accept the payment methods described during the booking process. The Contract is conditional on payment being received in accordance with the agreed terms. If payment is late or declined, we may suspend or refuse to provide Services, deny access to stored Goods, or terminate the Contract.

5.3 Late payment and lien

If you fail to pay any amount due by the due date, we may:

Charge interest on the overdue amount at the statutory rate or another lawful rate duly notified to you, accruing on a daily basis until payment is made in full.

Exercise a lien over your Goods, meaning we may retain possession of them and refuse removal or delivery until all outstanding charges, interest and reasonable costs are paid.

Ultimately arrange for the sale or disposal of Goods in accordance with applicable law if payment remains outstanding and reasonable notice has been given, applying the net proceeds toward the debt and returning any surplus to you where possible.

6. Cancellations and Amendments

6.1 Customer cancellations

You may cancel your booking by giving us notice in writing or by another method we accept. Cancellation charges may apply depending on the amount of notice given:

If you cancel more than a specified number of working days before the scheduled service date, we will normally refund any pre-paid amounts less any reasonable administrative costs and non-refundable third-party charges.

If you cancel within a shorter notice period, we may retain part or all of the deposit or charge a cancellation fee reflecting the time reserved, costs incurred and loss of opportunity to book other work.

The applicable notice periods and fees will be stated in your quotation or booking confirmation. Where you are a consumer and the Contract is concluded at a distance, statutory cancellation rights may apply; however, you may be asked to confirm that Services can commence within any cooling-off period, which may affect those rights.

6.2 Cancellations or changes by Storage Wembley Park

We will use reasonable efforts to provide the Services on the agreed dates and times. However, we may cancel or reschedule if events occur that are beyond our reasonable control, such as severe weather, accidents, road closures, staff illness, equipment failure or other operational issues.

In the event that we must cancel a booking, we will offer an alternative date or, if that is not acceptable, arrange a refund of any pre-paid charges for Services not yet performed. We are not liable for indirect or consequential losses arising from any cancellation or rescheduling, provided we act with reasonable care.

7. Liability and Limitation

7.1 Our duty of care

We will take reasonable care in handling, transporting and storing your Goods and in performing the Services. Our liability for loss or damage is subject to the limitations and exclusions set out in this section.

7.2 Exclusions of liability

We are not liable for:

Loss or damage caused by your failure to pack items safely, by inherent defects in the Goods, or by wear and tear, leakage, atmospheric conditions or vermin not resulting from our negligence.

Loss or damage to prohibited or restricted items that you have stored or requested us to move in breach of these Terms and Conditions.

Indirect or consequential loss, such as loss of profit, loss of business, loss of opportunity, or loss or corruption of data.

Any loss or damage where you fail to notify us in writing within a reasonable period, giving full details of the incident and the Goods affected.

7.3 Limitation of liability

Our total liability for loss of or damage to Goods arising out of any single incident or series of connected incidents, whether in contract, tort or otherwise, is limited to a reasonable financial cap per claim or per unit of storage, as specified in our quotation or insurance schedule. If no specific cap is stated, our liability will be limited to a reasonable amount having regard to the storage charges and the nature of the Services.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

7.4 Customer insurance

You are strongly advised to arrange adequate insurance cover for your Goods at their full replacement value, both during storage and when they are being moved. Any optional insurance offered by us will be subject to separate terms, conditions and exclusions, which you must review carefully.

8. Waste, Recycling and Environmental Regulations

8.1 Disposal of unwanted items

If you request us to dispose of unwanted items, we will handle them in accordance with applicable waste management and environmental regulations. Additional charges will apply for waste removal, recycling or disposal, which will be confirmed in advance where reasonably practicable.

8.2 Prohibited waste

We will not accept or dispose of hazardous waste, clinical waste, asbestos, chemicals or other controlled materials except where expressly agreed and handled by authorised contractors. If such materials are discovered within your Goods or on premises where we are working, we may suspend Services and you will be responsible for arranging lawful disposal and any associated costs.

8.3 Customer responsibilities

You remain legally responsible for ensuring that any items you instruct us to remove or dispose of are lawfully transferable and that their disposal does not infringe any environmental, waste or data protection obligations. You must erase personal data and confidential information from devices or documents before disposal. We accept no liability for any loss, disclosure or misuse of data contained on items that you have asked us to remove, store or dispose of.

9. Storage Period, Termination and Removal of Goods

9.1 Storage period

Unless otherwise agreed, storage continues on a rolling basis subject to ongoing payment of charges. You may terminate storage by giving us reasonable notice and arranging for the removal or delivery of your Goods, subject to settlement of all outstanding sums.

9.2 Termination by Storage Wembley Park

We may terminate the Contract or require you to remove your Goods within a specified period if:

You fail to pay any sum due and do not cure the breach following reasonable notice.

You breach any material term of these Terms and Conditions or act in a manner that is unlawful, unsafe or disruptive to our operations.

Continued storage of the Goods would, in our reasonable opinion, present a risk to safety, security or compliance with law.

If you do not remove the Goods within the notified period, we may exercise our rights of lien, sale or disposal in accordance with section 5.3 and applicable law.

9.3 Abandoned Goods

If it appears that Goods have been abandoned, including where contact details are invalid or you fail to respond to repeated communications regarding overdue payments or required removal, we may take reasonable steps to sell or dispose of the Goods and apply the proceeds against any outstanding charges.

10. Data Protection and Privacy

We will process personal information about you in order to manage your booking, provide Services, administer accounts, comply with legal obligations and, where permitted, inform you about relevant services. Personal data will be handled in accordance with applicable data protection laws and our privacy information made available to you separately.

11. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible, providing full details so that we can investigate. We will aim to respond within a reasonable period and, where appropriate, propose remedial action or a goodwill gesture.

In the event of an unresolved dispute, both parties will use reasonable efforts to resolve the matter amicably before initiating formal legal proceedings.

12. Amendments to these Terms and Conditions

We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, industry practice or our operational needs. The version in force at the time your booking is confirmed will apply to that Contract, unless we mutually agree in writing to adopt a later version.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, provided that, if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts as permitted by law.

14. General Provisions

14.1 Entire agreement

These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or representations.

14.2 Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 No waiver

Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.

By proceeding with a booking or using our Services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.